The Deputy Chief Executive: Service Delivery is R. Mark Evans. Prior to commencing this role, Mark was Deputy Chief Executive: Strategy and he has been a member of the police executive since 2011.

Deputy Chief Executive: Service Delivery is a new executive portfolio introduced on 1st August 2018 and is responsible for several key areas including sponsorship of the P21 ‘service delivery’ work-stream, focused on how New Zealand Police deliver a range of public facing services including the new single non-emergency number and online crime reporting.

The position is also responsible for Police’s Information, Communications Technology (ICT) and property portfolios, fleet services and mobility programme (including the Mobile Innovation Centre and Experience Lab).

Additionally, the post includes executive leadership of a number of functions focused on lifting ‘performance’ including Tasking and Co-ordination, Intelligence and Evidence Based Policing functions.

Mark came to New Zealand in 2007, having previously been the Director of Analytical Services for the Police Service of Northern Ireland. Mark has an MBA from Manchester Business School and in the New Year’s Honours 2006 was awarded an OBE for services to policing. He is a frequent contributor to international intelligence teaching and training, and is a visiting professor at University College London where he teaches on their MSc in countering organised crime and terrorism.